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1–2 jobs· newest first

Product Support SpecialistNew
EDF UK · London, United Kingdom+1 more
£32K–£55KHybrid · Full-time · Associate
Product Support Specialist
Dutchie · Remote
$24–$24Remote · Full-time

+10K new in the last hour

Product Support Specialist

EDF UK · Posted Nov 11, 2026

London, England, United Kingdom +1 more
Hybrid
Full-time · Associate
£32K–£55K per year

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Use problem-solving, service improvement and product operations skills to create lasting change by helping improve the support, performance and user experience of a critical enterprise learning platform.

Locations (2)

London, England, United Kingdom
Gloucester, England, United Kingdom

Compensation

Alongside a starting salary of between £32,000 to £55,000 per annum

Responsibilities

Managing and prioritising incidents, requests and service issues across a critical enterprise platform
Investigating problems and identifying root causes of recurring issues
Analysing trends and support data to uncover improvement opportunities
Working with suppliers and technology partners to resolve issues effectively
Challenging existing processes and identifying ways to improve service delivery

Requirements

Nice to have: Enterprise application support
Nice to have: Learning Management System (LMS) support
Nice to have: IT Service Management (ITSM)
Nice to have: Automation tools
Nice to have: Data analysis and reporting

Skills

Analytical and problem-solving skills Process management Process analysis Continuous improvement methodologies Regulated environment experience (energy, utilities, nuclear, financial services or healthcare)Stakeholder management Agile environments experience Enterprise learning platform support SaaS platform support SAP SuccessFactors PeopleFluent Learning

Benefits

Market-leading pension scheme
Electric vehicle leasing
Discounted gym membership
Life assurance
Tech vouchers

See full job description

Product Support Specialist

Dutchie · Posted Nov 9, 2026

Remote
Remote
Full-time
$24–$24 per hour
2+ years

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Provide technical support for Dutchie’s full stack of products to dispensary customers.

Compensation

The hourly rate is $24.04 based on the intended level.

Responsibilities

Handle inbound contacts via email, phone, and live chat across POS, ecommerce, payments, loyalty, hardware, and integrations
Troubleshoot complex platform issues such as back office configuration, register transactions, receipt reconciliation, menu sync failures, discount and pricing issues
Support hardware setup and troubleshooting across registers, printers, barcode scanners, cash drawers, scales, and computers
De-escalate high-urgency situations and manage escalations to higher levels
Triage Pay by Bank issues including bank linking, funding delays, authorization errors, returns, and suspected fraud

Requirements

Nice to have: POS systems
Nice to have: retail operations technology
Nice to have: cannabis compliance
Nice to have: familiarity with Zendesk
Nice to have: familiarity with Salesforce

Skills

customer-facing support SaaS platform support documentation

Google Workspace

retail operations technology

cannabis compliance

Benefits

Medical benefits
Dental plans
Vision plans
Equity packages in the form of stock options
Technology allowance

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