- Chennai, Tamil Nadu, India
- Senior
- 6+ years
Lead discovery and analysis for a Salesforce workstream.
Responsibilities
- Lead discovery workshops and stakeholder interviews to define business outcomes and scope.
- Document current- and future-state processes, business requirements, user stories and acceptance criteria.
- Partner with architects, developers and administrators to shape practical Salesforce solutions.
- Configure or support Salesforce Flow, reports and dashboards where appropriate.
- Plan and coordinate UAT, triage feedback and drive requirements through sign-off.
Requirements
- Nice to have: Salesforce Business Analyst certification
- Nice to have: Sales Cloud certification
- Nice to have: Service Cloud certification
- Nice to have: backlog management tools
- Nice to have: data analysis
