- Senior
- 7+ years
Help drive the adoption of AI-powered solutions across Salesforce Sales Cloud and Service Cloud, designing and implementing intelligent agents that enhance business processes, automate workflows, and improve operational efficiency.
Responsibilities
- Design, develop, and deploy AI agents using Salesforce Agentforce, including topics, actions, instructions, and guardrails.
- Extend and optimize Sales Cloud and Service Cloud capabilities to support AI-driven business processes.
- Integrate Agentforce with external systems and services through APIs, MCP, and headless architecture approaches.
- Leverage Data Cloud (Data 360) for data modeling, unification, activation, and grounding AI agents in relevant business data.
- Develop and maintain Salesforce solutions using Apex, LWC, Flows, and integration technologies.
Requirements
- Nice to have: Model Context Protocol (MCP)
- Nice to have: headless architectures
- Nice to have: event-driven integration patterns
- Nice to have: Agentforce Sales Consultant
- Nice to have: Agentforce Service Consultant