- Pune, Maharashtra, India
The CRM Technology Manager will be responsible for overseeing the implementation, management, and optimisation of Salesforce and related technology solutions.
Responsibilities
- Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation's needs.
- Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
- Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
- Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
- Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
Requirements
- Bachelor's degree in Human Resources, Information Technology, or a related field