- Remote, Brazil
- Remote
- Full-time · Mid
- 1+ years
Own the digital customer segment, helping a large portfolio of B2B SaaS clients stay engaged, achieve value, and renew through automated journeys and targeted human interactions.
Responsibilities
- Monitor the health of the digital customer portfolio daily, identifying declining Health Scores, inactivity, risk alerts, and other indicators requiring intervention.
- Track product usage events through analytics platforms such as Mixpanel, including logins, feature adoption, AI usage, and key workflows.
- Maintain dashboards and alerts covering customer health, adoption, risk, and renewal pipelines.
- Operate and optimize scalable customer engagement journeys through automated emails, in-app messages, webinars, office hours, and help-center content.
- Execute event-driven engagement strategies for situations such as low product adoption, inactive sponsors, or upcoming renewals.
Requirements
- Nice to have: Mixpanel
- Nice to have: Amplitude
- Nice to have: HubSpot
- Nice to have: Gainsight
- Nice to have: Totango