- Japan
Provide product and domain expertise, consultative support, and institution-level advisory services to Elsevier customers throughout their post-sales journey, specifically focusing on analytical products.
Responsibilities
- Partner with Customer Success Managers, Sales, SEMs, and regional teams to identify customers who would benefit from specialist support.
- Provide consultative support to help customers understand their priorities, interpret research data and indicators, and apply Elsevier solutions within their institutional workflows.
- Support the adoption and advanced use of analytical products such as SciVal and Scopus.
- Act as a trusted advisor, helping translate customer needs into practical use cases, recommendations, and measurable outcomes.
- Provide advanced product guidance, consultation, and training and assist with complex customer needs or escalations.
Requirements
- Bachelor's degree or equivalent relevant experience
- Nice to have: SciVal
- Nice to have: Scopus
- Nice to have: Japanese language