- Philadelphia, Pennsylvania, United States
- On-site
- Full-time · Associate
- $50K–$60K per year
- 3+ years
Provide technical assistance and support for NBME exam delivery platforms and assessment products, troubleshooting issues and ensuring a seamless testing experience.
Compensation
Compensation we are offering for this position is at $50,000 - $60,000/year.
Responsibilities
- Provide technical assistance across exam delivery platforms, portals, and applications for both high- and low-stakes assessments.
- Assist customers with system compatibility checks and troubleshoot issues related to login access, system compliance, connectivity, and exam launches.
- Deliver real-time, test-day phone support by diagnosing and resolving both technical and non-technical issues during high-stakes exam administrations.
- Collaborate with IT teams, business partners, test vendors, and cross-functional teams to troubleshoot and resolve issues.
- Guide users via phone and email through all phases of the test administration lifecycle (pre-test, test day, post-test) for both remote and in-person proctoring.
Requirements
- Bachelor's Degree or equivalent technical training and work experience
- Nice to have: Familiarity with exam delivery platforms
- Nice to have: Remote/in-person proctoring tools
- Nice to have: Background in educational technology
- Nice to have: Assessment tools