- Remote, United States
- Remote
- Full-time · Mid
- $94K–$136K per year
- 2+ years
Help design, execute and continuously improve playbook-driven customer interactions across the scale segment, owning specific motions from design through execution and measurement.
Compensation
The base salary range for this role is between $93,900 and $136,200 + bonus eligibility and equity.
Responsibilities
- Help design, execute and continuously improve playbook-driven customer interactions across the scale segment: new customer/onboarding, health checks, renewals, proactive outreach
- Own specific motions or programs within the model, from design through execution and measurement
- Exercise judgment on edge cases, distinguishing between situations that fit the playbook, situations that need creativity, and situations that require escalation
- Design and lead one-to-many customer engagements: webinars, digital campaigns, scaled communications
- Identify patterns in customer interactions and translate them into process improvements that make the scale function stronger
Requirements
- Nice to have: Scale CS model experience
- Nice to have: Designing or significantly improving customer-facing processes or playbooks