- Saint Thomas, Virgin Islands, United States
- On-site
- Full-time · Director
- 4+ years
Provides strategic leadership for property learning, leadership development, service culture, quality assurance, and continuous improvement, ensuring The Ritz-Carlton Gold Standards are delivered.
Responsibilities
- Develop and execute an integrated annual learning and quality strategy aligned with property priorities and financial objectives
- Advise the General Manager and Executive Committee on capability gaps, quality risks, and improvement priorities
- Facilitate or oversee orientation, core required training, brand and service programs, and leadership development
- Lead the property’s quality-assurance calendar, including self-assessments, LQA, and Forbes readiness
- Lead cross-functional quality-improvement projects using structured problem-solving, root-cause analysis, Kaizen, or Lean Six Sigma
Requirements
- Two-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, Organizational Development, or Quality Management
- Four-year bachelor’s degree in a related discipline
- Nice to have: Luxury hospitality leadership
- Nice to have: Adult learning and facilitation
- Nice to have: Lean Six Sigma