Service Desk tools jobs

IT Service Desk Analyst

Belden, Inc · Posted Nov 11, 2026

Open

Budapest, Budapest, Hungary

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IT Service Desk Analyst

Belden, Inc · Posted Nov 11, 2026

Open

Budapest, Budapest, Hungary

Apply with RefersoAI Apply on careers page

Senior Safety Technology Analyst

Parexel · Posted Nov 6, 2026

Open

Remote, India
Remote
Full-time · Senior
5+ years

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Drive the strategic implementation and operational excellence of Parexel's pharmacovigilance safety technology systems, ensuring regulatory compliance, system optimization, and delivery of advanced safety solutions.

Responsibilities

Lead the setup, configuration, and support of Parexel's safety database and associated systems, including new study implementations, periodic and ad-hoc report generation, expedited report rule configuration, and comprehensive end-user support
Direct the planning and execution of safety database handovers from clients to Parexel and from Parexel to clients at project completion
Design and deliver complex integration solutions between Parexel safety technologies and other applications to enhance operational capabilities
Represent Safety Technology Management in cross-functional collaboration with IT, Quality Assurance, and external auditors
Lead change management initiatives aligned with Software Development Life Cycle principles, including impact assessments, testing methodologies, system validation, and software updates

Requirements

BA/BSc in Engineering
BA/BSc in Computer Science
Nice to have: master's degree
Nice to have: mentorship
Nice to have: peer oversight

Skills

pharmacovigilance safety technology systems

Service Manager

BIP Career Site · Posted Nov 6, 2026

Open

Milano, Lombardia, Italy
Hybrid
Full-time
€34K–€48K per year

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Supervisiona l’implementazione dei servizi offerti, garantendo efficienza, monitorando performance e gestendo richieste clienti.

Compensation

La retribuzione prevista per questa posizione è compresa tra € 34.000 e € 48.000 lordi annui

Responsibilities

Garantire che i servizi siano erogati in modo efficace, efficiente e soddisfacente
Monitorare a valle dell’implementazione che funzionino in modo corretto
Gestire richieste (ticket), segnalazioni e analisi di performance
Archiviare documentazione di progetto con precisione
Costruire e mantenere buoni rapporti con i clienti

Requirements

Laurea triennale o magistrale in discipline STEM
Nice to have: JIRA
Nice to have: ServiceNow
Nice to have: ITIL certification
Nice to have: Agile Delivery

Skills

Service desk tools JIRA ServiceNow ITIL certification Agile Delivery Fundamentals of IT and Network technologies

Support Engineer

Helpware · Posted Nov 6, 2026

Open

Remote, Mexico
Remote
Full-time · Entry
1+ years

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As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Performing first level technical support services for all technology-based commercial services and responding directly to customer support queries.

Responsibilities

Ensuring service is provided in accordance with our client's Service Desk Operating Procedures and adheres to defined Service Level Agreements
Actively seeking to understand the customer’s needs and/or the root cause of the current inbound request
Acting as a customer advocate and seeking to take ownership of customer inbound requests through resolution
Managing inbound requests from customers
Resolving assigned customer inbound requests within established service levels and balancing workload

Requirements

Two-year degree in a technical curriculum preferred
Nice to have: Analytical skills
Nice to have: Interpersonal skills
Nice to have: Oral and written communication skills
Nice to have: Teamwork

Skills

Technical support Call center environment Udemy Service desk tools

Service Desk Team Leader

OneAdvanced · Posted Nov 5, 2026

Open

York, England, United Kingdom
3+ years

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Lead and support a service desk team in a Managed Service Provider environment, ensuring high-quality service delivery and continuous improvement.

Responsibilities

Act as the first point of escalation for technical and customer service issues
Provide guidance, coaching, and support to service desk analysts
Assist with onboarding, training, and mentoring of new team members
Monitor ticket queues, ensuring timely resolution and adherence to SLAs
Support the Service Desk Manager in tracking KPIs and generating performance reports

Skills

ITIL principles service desk tools reporting dashboards MSP experience

Benefits

26 days holiday + bank holidays
Exceptional family leave
Robust sick pay
24/7 Employee Assistance Programme
Private medical insurance

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