- Toronto, Canada
- CA$110K–CA$120K per year
- 8+ years
Lead end‑to‑end service delivery, client engagement, resource management and operational excellence across multiple projects and accounts.
Compensation
The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr
Responsibilities
- Manage end‑to‑end service delivery for assigned accounts and projects
- Ensure adherence to SLAs, KPIs and contractual commitments
- Drive operational excellence and continuous service improvement initiatives
- Monitor project health, risks, dependencies and escalations
- Ensure timely and high‑quality delivery of services
Requirements
- Bachelor's Degree in Engineering Technology, Computer Science or related field
- MBA or equivalent qualification is preferred
- Nice to have: Insurance
- Nice to have: Banking
- Nice to have: Healthcare