As an Automation Analyst, you will help shape a new enterprise IT automation program designed to reduce operational toil, improve reliability, and enable intelligent, scalable operations.
Responsibilities
Partner with IT, platform, SRE, and operations stakeholders to identify, assess, and prioritize automation opportunities aligned with program objectives.
Analyze current-state processes, operational pain points, reliability risks, failure patterns, dashboards, and service metrics to shape outcome-focused automation use cases.
Translate ambiguous business and technical requirements into clear user stories, acceptance criteria, and high-quality Jira work items with strong traceability.
Collaborate with Automation Architects and delivery teams to confirm feasibility, readiness, and expected value before development begins.
Define and track KPIs that measure automation performance, adoption, operational improvement, and business impact across the delivery lifecycle.
Lead day‑to‑day operation and continuous improvement of Caesars Entertainment’s enterprise Digital Asset Management (DAM) capability, supervising a DAM Librarian and ensuring asset integrity, findability, security, and appropriate use.
Responsibilities
Operate and improve enterprise DAM platform
Supervise and develop a DAM Librarian
Maintain asset intake, metadata quality, publishing, permissions, version control, archival, rights management, issue resolution, and user support
Develop and enforce governance, taxonomy, metadata, and lifecycle standards
Build stakeholder relationships across Creative Operations, Marketing, Brand, Property teams, agencies, and technology partners
Requirements
Bachelor’s degree in library or information science, digital media, marketing, communications, information management, or a related field
Nice to have: Bynder experience strongly preferred
Lead and manage day‑to‑day operations of the Employee and Student Service Desk, overseeing staff, processes, and service delivery across multiple channels.
Responsibilities
Lead day‑to‑day Service Desk operations
Supervise, coach, and develop Service Desk staff
Establish performance expectations and manage schedules
Implement ITIL‑aligned practices and maintain ticketing system
Monitor performance metrics and report to leadership
Requirements
Bachelor’s degree in information technology, computer science, business, or a related field
Lead a high-performing team responsible for delivering a consistent and recognisable outstanding customer experience within a complex operational environment, supporting multiple manufacturing plants and warehouse locations.
Compensation
competitive salary... aligned with local market benchmarks
Responsibilities
Lead customer service operations across multiple manufacturing and warehouse locations
Lead and develop a talented Customer Services team, creating a culture of accountability, engagement, and continuous development
Shape and enhance the customer experience by driving service improvements and improving operational performance
Partner with stakeholders across Sales, Supply Chain, Logistics, and Operations to deliver exceptional customer outcomes
Drive service excellence, develop team capability, and champion continuous improvement initiatives
Lead the Continual Service Improvement programme and manage key IT Service Management processes to deliver high-quality, efficient, customer‑focused IT services for the firm.
Responsibilities
Act as the voice of the customer within IT to champion the user experience across all IT services.
Develop and manage service review, customer satisfaction and feedback programmes.
Develop trusted relationships with business stakeholders and IT Champions to improve communication, service alignment and user satisfaction.
Drive initiatives that enhance user experience and strengthen engagement between IT and the wider firm.
Manage the firm’s Continual Service Improvement (CSI) programme and maintain a prioritised service improvement roadmap aligned to the firm’s business objectives.
Requirements
Bachelor’s degree in computer science, Information Technology, Engineering, or related field
Nice to have: ITIL 4 Managing Professional
Nice to have: Practice Manager certification
Nice to have: Enterprise ITSM platforms such as ManageEngine, ServiceNow, Jira
Nice to have: Experience in professional services, legal or regulated environments
Lead the strategy, performance, and continuous improvement of payment and fintech support services across Purpose Brands, overseeing global support operations, incident response, and AI-enabled automation initiatives.
Locations (3)
Boca Raton, Florida, United States
Woodbury, Minnesota, United States
Seattle, Washington, United States
Compensation
Salary Range: $105k - $125k
Responsibilities
Define and execute the Fintech Support strategy, operating model, service standards, and improvement roadmap
Provide oversight for complex payment-platform and connected-account issues
Establish escalation paths, service ownership, and support processes across payment-related services
Use operational data, franchisee feedback, and business impact to prioritize improvements
Lead customer experience initiatives, drive service improvements across multiple channels and collaborate with key stakeholders to enhance service delivery and create seamless customer interactions.
Responsibilities
Set the direction for customer care and translate business priorities into practical service improvement plans.
Lead teams responsible for customer enquiries, service requests and complaints across relevant channels.
Take ownership of sensitive escalations, coordinating resolutions and addressing the causes of recurring issues.
Use customer satisfaction scores, service-level performance and complaint trends to identify where change is needed.
Improve processes to reduce delays, strengthen service consistency and increase customer satisfaction.
Requirements
Bachelor's degree in Business Administration, Management or a related discipline; a relevant master’s degree is an advantage.
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