This entry level role operates within a full-service National Accounts contact center, delivering end-to-end support for a wide range of customers across diverse and complex industries. As the primary point of contact, the representative manages customer interactions across phone, chat, and email, owning service requests from intake through completion.
The expected base pay range for this on-site position is $17.50 - $21.50 .
- Manage customer interactions across phone, chat, and email, ensuring timely and accurate resolution from intake through completion.
- Manage customer requests, including account inquiries, service scheduling, modifications, and new service setup, from intake through completion, providing updates, follow-up, and clear expectations throughout the resolution process.
- Execute service requests in alignment with established processes, procedures, and guidelines.
- Document all customer interactions, requests, and updates accurately within systems of record.
- Coordinate with internal teams and partners to resolve service issues, ensuring appropriate follow-up and follow-through.
- High School Diploma or GED (accredited)
- Nice to have: Customer Service experience in contact center or high-volume service environment
Call Center Customer Service RepresentativeWaste Management, Inc. (WM) · Windsor, US