Lead automotive store operations, overseeing sales, service, and staff to drive growth and maintain quality standards.
Responsibilities
Oversee daily store operations, including sales, service, and administrative tasks
Supervise and motivate staff to achieve performance targets and deliver excellent customer service
Manage automotive repairs and services such as oil changes, brake repairs, transmissions, alignments, suspension, tire services, diesel engine repairs, shocks & struts, air brakes, and auto body repairs
Ensure technicians conduct diagnostics accurately using appropriate tools and mechanical expertise
Handle customer inquiries, resolve issues promptly, and promote upselling of additional services and vehicle accessories
Lead automotive team managing daily store operations, sales, service, and staff performance.
Responsibilities
Oversee daily store operations, including sales, service, and administrative tasks
Supervise and motivate staff to achieve performance targets and deliver excellent customer service
Manage automotive repairs and services such as oil changes, brake repairs, transmissions, alignments, suspension, tire services, diesel engine repairs, shocks & struts, air brakes, and auto body repairs
Ensure technicians conduct diagnostics accurately using appropriate tools and mechanical expertise
Handle customer inquiries, resolve issues promptly, and promote upselling of additional services and vehicle accessories
Be a communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.
Compensation
Pay: This is a performance-based commission role; Potential annual earnings can range from $70k to $100k.
Responsibilities
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customer informed of service specials, completion times and service expenses.
Requirements
High school graduate or equivalent
Nice to have: 2 years of Service Writing in a dealership atmosphere
Coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination.
Compensation
Pay Rate: $26.85 - $30.80 per hour, based on experience
Responsibilities
Schedules repairs and coordinates work for shop and field service personnel.
Facilitates timely processing of work orders and maintains efficient workflow.
Communicates with customers to clarify service needs and provides accurate estimates.
Tracks and monitors service progress to ensure efficiency.
Prepares and maintains detailed records of service activities.
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