Service Designer - Consultant / Senior Consultant
Infosys Consulting - Europe · Posted Nov 11, 2026
- London, England, United Kingdom
- On-site
- Contract · Senior
- 3–8 years
As a Service Designer at Infosys Consulting, you help our clients understand what their customers really need and turn those insights into services that work seamlessly across every touchpoint – digital and physical, frontstage and backstage. You make the entire customer journey smooth and enjoyable for users and successful for the business, driving satisfaction, retention and long-term growth.
Responsibilities
- Define a service vision and CX strategy that delivers consistent, high-quality experiences across all channels and aligns with business objectives.
- Translate business goals into service principles, experience goals and measurable KPIs (e.g. NPS, CSAT, CES, retention)
- Map and re-orchestrate the service ecosystem along the customer life cycle using ecosystem maps and stakeholder maps
- Develop service propositions and value propositions together with business owners
- Define the roadmap of guidelines, trainings and key projects needed to realise the strategy
Requirements
- Degree in Service Design, Interaction/UX Design, Design Management, Business, Psychology or a related field
- Nice to have: CX strategy
- Nice to have: Digital transformation programmes
- Nice to have: Omnichannel services design
- Nice to have: NPS