- Halifax, England, United Kingdom
- On-site
- Full-time · Manager
Own the end-to-end operational delivery of Cobra Network’s member proposition and the day-to-day management of its risk, compliance and governance arrangements.
Responsibilities
- Own Cobra’s operational model, translating business strategy and commercial priorities into practical delivery plans
- Allocate operational resources and identify capacity, capability and ownership gaps
- Own the quality and consistency of the operational member journey and day-to-day service delivery
- Own end-to-end operational onboarding, from planning through to full operational readiness and formal handover to Strategic Account Management
- Own the Broker Insights/book of business collection process, including schedules, upload timetables, reminders, missing-data workflows and escalation