ServiceNow-Service Now Architect - ITOM-Manager
EY · Posted Oct 10, 2026
- Chennai, Tamil Nadu, India
- 8–12 years
Technical Architect for ServiceNow ITOM solutions
Responsibilities
- Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
- Define and implement scalable CMDB architecture, governance frameworks, and data models
- Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
- Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
- Design and implement Service Mapping solutions for business services and applications
Requirements
- Bachelor’s degree in computer science, Engineering, or related field
- Nice to have: CSDM adoption
- Nice to have: multi-cloud environments
- Nice to have: cloud discovery
- Nice to have: latest ServiceNow releases