- Hyderabad, Telangana, India
- Associate
- 4–6 years
Provide global HR service center support, managing inquiries, processing HR transactions, maintaining knowledge base, and supporting Workday and ServiceNow systems.
Responsibilities
- Provide tier 1 customer experience according to SLAs
- Log and manage cases, escalations and triage to tier 2/3 using ServiceNow
- Represent HR Connect to staff and provide training and presentations
- Support staff and managers on global HR self‑service tools, processes, systems and policies
- Develop and maintain the knowledge database with the knowledge management team