Lead ServiceNow technical and functional initiatives for financial services clients, translating business needs into platform solutions and guiding implementation.
Compensation
A reasonable estimate of the current range is $95400 to $149800.
Responsibilities
Lead discovery sessions
Translate business requirements into user stories, process flows, functional designs
Guide ServiceNow configuration and workflow development
Senior Consultant on the ServiceNow HRSD team responsible for supporting ServiceNow HR Service Delivery implementations and optimization efforts.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including the current range is $116,200 to $229,100.
Responsibilities
Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement
Requirements
Bachelor’s degree or equivalent experience
Nice to have: Project management experience leading end-to-end projects
Nice to have: Big 4 consulting experience across client engagements
Nice to have: Design or launch of an HR shared service center
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