- Minnesota, United States
- $27–$34 per year
- 2+ years
Provide first‑tier IT support for Banner’s global computer users, troubleshooting hardware and software issues, installing and configuring PCs, laptops, and terminals, and maintaining PC and software inventory.
Compensation
Base Pay Range: $27.12 - $33.91
Responsibilities
- Provide exceptional first tier customer service using KACE ticket system
- Install, maintain, analyze, troubleshoot, and repair PC hardware and peripherals
- Configure and troubleshoot PC software including Windows, Office, Adobe, ShoreTel Call Manager, Lotus Notes, Java client, browsers, and VPN
- Assist in PC and technology asset inventory management
- Support user account information, IT security, group policy, patch management, anti‑virus, anti‑spam
Requirements
- Associate’s degree in Computer Science, Information Systems, or related field
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Nice to have: Bachelor’s degree in Computer Science, Information Systems, or related field
- Nice to have: Networking or telecommunications experience
- Nice to have: Technical certifications (A+, MCP, etc.)