Service Desk Analyst II
SGF Global Inc · Posted Nov 6, 2026
- Curitiba, Paraná, Brazil
- Hybrid
- Full-time · Mid
- 3–5 years
Support and manage mobile connectivity, IoT, and telecommunications services, ensuring operational continuity, high service quality, and excellent customer experience.
Compensation
Competitive salary, aligned with current market standards.
Responsibilities
- Manage the lifecycle of connectivity services, including activations, provisioning, suspensions, cancellations, and line or device changes.
- Configure and support mobile connectivity and IoT services, ensuring proper operation and service availability.
- Monitor the operational status of connectivity services and support the implementation of new telecom solutions.
- Provide technical support for mobile connectivity, cellular services, IoT solutions, and related technologies.
- Register, categorize, track, and manage incidents through corporate service management tools while ensuring SLA compliance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Telecommunications Engineering, Network Engineering, or a related field