- Woonsocket, Rhode Island, United States
- Full-time · Entry
- $17–$31 per hour
- 1+ years
The TARM team supports break, fix and installation activities for temperature monitoring equipment at CVS/pharmacy and MinuteClinic locations. The role focuses on resolving inbound Service Channel tickets and providing remote troubleshooting via phone.
Compensation
The typical pay range for this role is: $17.00 - $31.30
Responsibilities
- Providing remote troubleshooting for malfunctioning SmartSense (TempAlert) equipment and install replacement equipment via phone call
- Supporting email inbox inquiries to the team, working directly with field leaders, pharmacy teams, and other stakeholders to resolve issues with equipment via email
- Assisting with writing and updating training documentation and team knowledge resources
- Training new team members and/or offering peer-to-peer coaching as applicable
- Cross-training in other similar temperature monitoring spaces as needed
Requirements
- High school diploma or equivalent
- Nice to have: customer service skills
- Nice to have: telephone etiquette
- Nice to have: interpersonal and communication skills