- St. Catharines, Ontario, Canada
- On-site
- Part-time · Associate
- CA$53K–CA$84K per year
The Client Services Coordinator welcomes and greets clients and callers, gathers relevant information, and provides guidance in a customer-centered, empathetic, knowledgeable, and courteous manner, serving as the initial point of contact for individuals accessing Brock Sport Medicine Clinic services.
Compensation
Job Grade I, Salary Scale ($52,798 - $84,476); Target Hiring Rate: $29.01 - $31.32* per hour
Responsibilities
- Interact, welcome and direct clients considering their perspective and needs
- Provide helpful and supportive information about Brock Sport Medicine Clinic services to clients, staff, faculty and community members
- Record and document details of interactions with clients
- Triage inquiries or refer them to the correct professional within the Brock Sport Medicine Clinic
- Track, monitor and report in a verbal or written report format, client service issues and concerns to their supervisor
Requirements
- Social Services/Clinic/or Medical Office Worker Diploma
- Nice to have: Experience in working with Telus Health PS Suite EMR
- Nice to have: Experience in working with Jane EMR
- Nice to have: Health benefit insurance direct billing knowledge