- Remote, United States
- Remote
- Full-time
- $18–$21 per hour
- 1+ years
Manage daily collections for moderately complex, past‑due commercial accounts, negotiating payments and resolving delinquent balances while maintaining compliance and customer relationships.
Compensation
Pay Range: $18.30 - $20.60
Responsibilities
- Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent commercial customers to successfully cure past‑due debt and secure immediate payments.
- Execute sound communication to educate customers on account terms and conditions and effectively resolve complex delinquent balances.
- Monitor and manage shared group inboxes, ensuring timely and accurate resolution of customer payment inquiries and disputes.
- Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
- Engage in ongoing education with customers on terms and conditions and alternative payment methods.
Requirements
- High School Diploma