The Collections Representative assists in the recovery of outstanding debts from individuals or businesses who have overdue accounts using communication and negotiation skills.
Responsibilities
Contact debtors through phone calls, emails, or written correspondence to negotiate payment arrangements, settle outstanding balances, and collect overdue payments.
Engage with debtors professionally and empathetically, addressing inquiries, disputes, and concerns while maintaining a positive customer experience.
Develop and propose repayment plans or settlements that consider the debtor's financial circumstances, while also meeting the organization's objectives.
Maintain accurate and detailed records of all communication and payment agreements, ensuring compliance with legal and regulatory requirements.
Stay informed about federal and state debt collection laws and regulations
Requirements
HSC/12th Passed and Above
Nice to have: US Voice BPO(sales Retention collections)
Experienced debt collector role focused on third-party collections, offering a remote or hybrid work environment within Texas.
Locations (2)
Houston, Texas, United States
Texas, United States
Compensation
First 6 months: average $4,000+/month total pay (base + bonus), about $23/hour At 1 year: average $4,500+/month, about $26/hour Starting base: $19/hour, based on your collections experience
Responsibilities
Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls.
Assess each consumer’s situation and negotiate settlements and payment arrangements.
Document every conversation accurately.
Follow the consumer-protection rules which govern this work.
Experienced debt collector handling high-volume inbound and outbound calls from Florida.
Compensation
First 6 months: average $4,000+/month total pay (base + bonus), about $23/hour. At 1 year: average $4,500+/month, about $26/hour. Starting base: $19/hour
Responsibilities
Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls
Assess each consumer’s situation and negotiate settlements and payment arrangements
Document every conversation accurately
Follow the consumer-protection rules which govern our work
The Frontline Manager in the Charge-Off Collections department supervises and directs the daily activities of Collections Specialists. The role involves mentoring and leading a team to ensure accurate and efficient review of loan applications requiring additional remediation.
Responsibilities
Direct, supervise, and provide development for Collections team members.
Provide regular one-on-ones, performance reviews, and leadership on productivity and compliance.
Lead operational readiness initiatives, including creation and revision of job aids, procedures, new-hire curriculum, e-learning materials, service alerts, system migration support, training, and nesting activities.
Manage and coordinate COL licensing renewals for agents across applicable states.
Support ongoing CST case-reduction efforts to reduce case volume and improve operational efficiency.
The primary function of this position is to call, send notices and collect past due consumer loans in a timely manner while maintaining the Credit Union's collection policies, State and Federal laws, as well as a high level of member service. This position will also handle repossession assignments, monitor impounded vehicles and vehicles at repair facilities once notified of a potential loss of lien, and train, support and answer questions of repossession staff and general Member Solutions staff.
Compensation
PAY RANGE: $29 to $33 per Hour (S-14), plus monthly incentives and 5% annual target bonus.
Responsibilities
Make collection calls, send notices per policies, and transfer funds when appropriate on past due consumer loans.
Assign vehicles for repossession as needed per policy, monitor and follow up with repossession agents.
Monitor impounded or held vehicles so the credit union does not lose its.
Train and educate repossession staff.
Assist all Repossession Specialists as first level of escalated member / employee questions.
Requirements
Associate's Degree in Business Administration, Accounting, Finance, or a related field of study
Nice to have: team leadership or management experience
Manage daily collections for moderately complex, past‑due commercial accounts, negotiating payments and resolving delinquent balances while maintaining compliance and customer relationships.
Compensation
Pay Range: $18.30 - $20.60
Responsibilities
Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent commercial customers to successfully cure past‑due debt and secure immediate payments.
Execute sound communication to educate customers on account terms and conditions and effectively resolve complex delinquent balances.
Monitor and manage shared group inboxes, ensuring timely and accurate resolution of customer payment inquiries and disputes.
Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
Engage in ongoing education with customers on terms and conditions and alternative payment methods.
Manage patient inquiries related to billing, insurance, and services received from medical provider clients, negotiate payment plans, and ensure compliance with HIPAA and FDCPA regulations.
Locations (2)
Meridian, Idaho, United States
Tulsa, Oklahoma, United States
Responsibilities
Proactively contact patients to negotiate and resolve outstanding balances
Handle all communications (phone, email) regarding billing inquiries, insurance claims, and service disputes
Assist patients in understanding their explanation of benefits
Address concerns about medical services received and route to appropriate teams
Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations
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