AU RTO Student Experience & Wellbeing Officer
peoplepartnersbpo · Posted Oct 14, 2026
- Remote, Australia
- Remote
- Full-time · Mid
- 5+ years
Help Australian vocational education students overcome challenges, stay engaged, and progress toward completing their qualifications by managing student complaints, withdrawals, special considerations, and complex support cases.
Responsibilities
- Manage student complaints, withdrawal requests, special considerations, and review requests
- Investigate student concerns and coordinate appropriate resolutions in accordance with organizational policies
- Provide individualized support to students experiencing financial hardship, personal difficulties, or accessibility challenges
- Identify disengaged and at-risk students through engagement monitoring and student record audits
- Develop and implement student retention and progression strategies
Requirements
- Conflict resolution training or certification
- Nice to have: VETtrak
- Nice to have: CRM
- Nice to have: Learning Management Systems (LMS)