- Fort Lauderdale, Florida, United States
- On-site
- Full-time · Manager
- 8+ years
Senior Manager responsible for strategy, governance, architecture, and operational oversight of the global NICE CXone CCaaS platform.
Responsibilities
- Own the enterprise CCaaS strategy, roadmap, governance model, and technology investment priorities
- Define and approve future-state architecture for voice, digital, omnichannel, routing, IVR, workforce integrations, analytics, and enterprise connectivity
- Provide functional leadership to internal engineers, architects, managed service providers, professional-services teams, and vendor resources
- Establish development, testing, documentation, deployment, and production-change standards for Studio scripting, routing logic, call flows, queue architecture, and digital-channel solutions
- Govern performance of NICE, telecommunications providers, managed service providers, and other strategic partners
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Technology, or related discipline