NOC Analyst
Pomeroy · Posted Nov 6, 2026
- Las Vegas, Nevada, United States
- 2+ years
NOC Analyst provides computer operations incident and problem resolution in a multi-platform, Corporate 24X7 NOC environment by performing front-line event management, 1st and 2nd level troubleshooting and diagnosis for all information technology business critical infrastructure, applications, servers, peripherals, telecommunications.
Responsibilities
- Proactively monitor IT infrastructure and assure rapid and superior response to alerts.
- Apply troubleshooting and technical skills to help diagnose and mitigate, as well as coordinate with company workgroups, internal and external technical service providers, and business partners to resolve incidents.
- Work within a ticketing system to track, maintain, and elevate incidents and requests.
- Act as the technical liaison support between other information technology groups and the technology resource center.
- Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs).