- Chennai, Tamil Nadu, India
- 4+ years
Digital Customer Success Manager responsible for driving customer adoption, consumption, value realization, and growth of HPE's as-a-Service offerings through a primarily remote engagement model.
Responsibilities
- Establish strong customer relationships and accelerate the active use of contracted HPE solutions
- Lead onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle
- Define adoption objectives, milestones, and success measures aligned with customer priorities
- Conduct adoption reviews, business reviews, workshops, and executive engagements to demonstrate progress and value
- Identify adoption barriers, customer-health risks, and capability gaps; coordinate action plans with Support, Services, Sales, Product, and Partners
Requirements
- University or Bachelor’s Degree preferred, or equivalent experience
- Engineering or technology education, advanced degree or MBA desired