DCA Help Desk Support Specialist
PeopleNTech LLC · Posted Nov 6, 2026
- Atlanta, Georgia, United States
- On-site
- Contract · Associate
- $28 per hour
- 2–3 years
Provides Tier I and Tier II help desk support for the Georgia Department of Community Affairs, including provisioning, configuring, installing, and maintaining hardware and software infrastructure.
Compensation
$27.50 USD Per Hour
Responsibilities
- Provide on-line and desk side helpdesk services for all users to identify and resolve IT operational issues
- Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
- Design, install, and support workstations and agency IT systems
- Perform printer installations and toner replacement activities
- Proactively provide KPI reports and documentation on systems/application operations using Microsoft Office
Requirements
- High school diploma or GED
- Bachelor's Degree in a computer related field (plus)
- Nice to have: ITIL Service Management
- Nice to have: Imaging machines (Dell/Win 10)
- Nice to have: Inventory Management