- Mexico
- Full-time · Senior
- 7+ years
Lead the next generation of our AI suite, owning the full product lifecycle from discovery through delivery, adoption, and iteration.
Responsibilities
- Engage directly with enterprise customers across the Americas through discovery interviews, advisory boards, and QBRs
- Translate pain points into opportunities for conversational AI, automation, or personalization
- Collaborate on the vision and roadmap for our AI suite, including voice and live agent experiences
- Partner with AI/ML and engineering teams to identify use cases such as agentic orchestration, voice automation, agent assist and co-pilot, smart routing, and conversational analytics
- Evaluate build-vs-buy decisions and ensure technical feasibility
Requirements
- Nice to have: Banking
- Nice to have: Credit unions
- Nice to have: Wealth management
- Nice to have: Insurance
- Nice to have: Telecom