- Sunderland, Wear Tyne, United Kingdom
- On-site
- Full-time · Associate
Join us as a Mortgage Advisor Virtual (Telephony & Video), where you will primarily support customers throughout their mortgage journey by handling enquiries, conducting appointments for a range of customer journeys including new applications and product transfers. You will provide expert mortgage and mortgage related protection advice.
Responsibilities
- Provision of SME expertise on specific products, including mortgages and life assurance and services
- Identification of market trends, new features, regulatory requirements and potential risks
- Response to customer inquiries, resolution of customer dissatisfaction, and provision of advice on product usage
- Presentation of the advantages and features of the product to potential customers
- Assistance with the development and execution of marketing materials
Requirements
- CeMAP qualification
- Nice to have: Business acumen
- Nice to have: Strategic thinking
- Nice to have: Digital and technology capabilities