- Remote, India
- Remote
- Full-time · Staff
- 7+ years
Senior individual contributor building AI‑powered voice‑platform services for Genesys Cloud contact centers worldwide.
Responsibilities
- Design, develop, and deliver scalable cloud backend and voice‑platform services that support real‑time communications with high reliability and operational excellence.
- Hands‑on implement backend microservices in Java and Spring Boot, along with Python‑based serverless functions (AWS Lambda).
- Build AI bots and agents using MCP, RAG, vector database, guardrails, langchain framework.
- Develop and maintain systems software in C, including network‑facing and open‑source platform components (e.g. OpenSIPS/SIP routing).
- Contribute to full‑stack features, including React‑based UIs and operational tooling.
Requirements
- Nice to have: OpenSIPS
- Nice to have: Kamailio
- Nice to have: Asterisk
- Nice to have: FreeSWITCH
- Nice to have: Genesys Cloud CX