Provide help desk support for manufacturing and office staff in the Caro region, troubleshooting hardware, software, and network issues, managing user accounts, and documenting resolutions.
Locations (5)
Caro, Michigan, United States
Marlette, Michigan, United States
Millington, Michigan, United States
Akron, Michigan, United States
Cass City, Michigan, United States
Compensation
Salary Range: $48,000 - $75,000 depending on experience
Provide technical support for manufacturing floor and office devices, manage Active Directory, troubleshoot hardware and software, and document resolutions.
Locations (2)
Sault Ste. Marie, Michigan, United States
Pickford, Michigan, United States
Compensation
Salary Range: $49,000 - $76,000 depending on experience
Responsibilities
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.
Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
Provide help desk support to manufacturing and warehouse environments, troubleshooting desktop, laptop, printer, and peripheral issues, managing user accounts, and documenting resolutions.
Provide help desk support for manufacturing and warehouse environments, troubleshooting desktop, laptop, printer, and peripheral issues, managing user accounts, and supporting shop floor devices.
Compensation
Salary Range: $44,000 - $69,000 depending on experience
Responsibilities
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.
Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Requirements
High school diploma or equivalent
Nice to have: manufacturing or warehouse environments