Custom Software Engineer
NR Consulting - India · Posted Nov 12, 2026
- Bengaluru, Karnataka, India
- Full-time · Mid
- 3–5 years
AWS Developer responsible for building AI-driven IVR solutions in Amazon Connect, with hands-on expertise in prompt engineering (goal-oriented vs. scripted), agent assist, and screen pop integration.
Responsibilities
- Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives
- Lead and manage proposal responses to client RFPs and RFIs across multiple market units
- Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs
- Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members
- Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders
Requirements
- 15 years full time education
- Nice to have: Amazon Contact Lens
- Nice to have: Amazon Bedrock
- Nice to have: Kendra
- Nice to have: CI/CD