Lead the unified organization responsible for the operational health, continuity, and continuous improvement of Moog's enterprise applications supporting commercial, sales & services, operations, finance and planning functions.
Locations (2)
Buffalo, New York, United States
East Aurora, New York, United States
Compensation
Buffalo, NY $185,000.00–$220,000.00 Annually
Responsibilities
Own operational health and continuity of current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing service levels for BAU support, incident response, enhancements, upgrades, and patching across the portfolio.
Receive ERP/MES platforms from the program as they exit hypercare through formal, criteria-based handoffs absorbed pod-by-pod, and own the RACI, exit criteria, and escalation paths that define where the program ends and Product Engineering & Resilience begins.
Design and lead the unified organization, including team structure, roles, reporting lines, and the capacity model needed to absorb future ERP/MES handoffs.
Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts, blending internal talent, program transitions, and third-party resources into one operating model, with a career framework that grows current-state expertise into future-state platform skills.
Own third-party managed services partners end to end. Define and enforce SLAs, KPIs, and escalation paths, run monthly operational and quarterly strategic governance reviews, and lead negotiations, scope expansions, and renewals with Procurement so the vendor model scales with growth.
Requirements
Bachelor’s degree in information technology, computer science, engineering, business or a related discipline