IT Support Engineer
Smart Managed Solutions · Posted Nov 2, 2026
- London, England, United Kingdom
Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services, acting as a primary escalation point and ensuring reliability and security of IT services.
Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support Microsoft 365 (Exchange, Teams, SharePoint)
- Support Entra ID (Azure AD), Conditional Access and identity management
Requirements
- Nice to have: PowerShell scripting or automation
- Nice to have: Backup and disaster recovery (e.g. Veeam)
- Nice to have: Dynamics 365 or other business systems
- Nice to have: ITIL‑aligned processes