Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s customers and prospects, delivering pre‑sales solutions for biotech R&D software.
Responsibilities
Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns.
Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success.
Requirements
PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field
As our Deployment Engineer, you are the technical expert and central lifeline for our field crews, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful.
Responsibilities
Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack
Serve as the first line of technical support for in-field electrical questions and hardware issues
Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams
Create and maintain troubleshooting aid and hardware defect logs
Create, track, and close service tickets through Jira or Odoo
Own the product execution of scientific AI models products and features, including Model Hub, driving customer adoption and usage.
Responsibilities
Own the product roadmap for our scientific model platform — defining and prioritizing the models, features, and capabilities that let scientists run inference fast, reliably, and cost-effectively across a diverse set of scientific models.
Define intuitive and beautiful product experiences across our UI, API, and MCP that let computational users execute high-throughput runs and analyze their results, translating customer needs into clear requirements for engineering.
Work directly with customers to ideate use cases, gather feedback, and grow adoption and usage of our scientific AI models across scientific teams.
Help shape how we build AI at Benchling — driving experimentation, contributing to product and technical direction, and helping evolve our product development and go-to-market practices as the field matures.
Som produktionstekniker arbetar du mitt i verksamheten och fungerar som en viktig länk mellan produktion, teknik och kvalitet. Du ansvarar för att identifiera förbättringsområden, lösa tekniska utmaningar och säkerställa att produktionen fungerar effektivt och utan onödiga störningar.
Locations (3)
Linköping, Östergötland County, Sweden
Mölndal, Västra Götaland County, Sweden
Stockholm, Stockholm County, Sweden
Responsibilities
Utreda och hantera produktionsavvikelser samt driva förbättringsinitiativ
Samarbeta med operatörer, konstruktörer och stödfunktioner för att utveckla tekniska lösningar
Bidra till effektivisering av produktionsprocesser och minskade ledtider
Delta i planering, uppföljning och utveckling av produktionsrelaterade arbetssätt och riktlinjer
Arbeta med processutveckling för att skapa en mer robust, stabil och hållbar produktion
Technical Product Support Analyst for a client, involving troubleshooting issues, supporting business applications and systems, and assisting with broader technical needs.
Responsibilities
Provide help desk and end-user technical support
Troubleshoot application and system issues
Resolve technical problems
Assist users with business-critical technologies
Support business applications, technical initiatives, integrations, AI-related solutions, automation efforts, and development activities
Requirements
Nice to have: Experience with one or more Texas State Agencies
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