Field Services Technician I
Pomeroy · Posted Nov 12, 2026
- Hebron, Kentucky, United States
- 1–3 years
Level 1 Desktop Technician providing on‑site and remote IT support
Responsibilities
- Provide phone and in‑person technical support for users
- Serve as the first point of contact for IT support requests
- Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
- Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
- Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client‑specific software
Requirements
- High School Diploma or equivalent
- Nice to have: Audio/Visual (A/V) experience