Install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster), including configuration of networks, routers, hubs, bridges, switches and networking protocols.
Deploy and operate new data center infrastructure across teams
Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: Project management
Nice to have: Leadership
Nice to have: Collaborating and partnering with teams
As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware and server software, and manage complex network components in a data center environment.
Deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, separately.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: project management
Nice to have: leadership
Nice to have: collaborating and partnering with teams
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Requirements
Bachelor's degree
Nice to have: Completion of the online Google IT Support Professional Certificate program
Operations Technician responsible for installing, configuring, testing, troubleshooting and maintaining hardware and server software in Google data centers.
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Requirements
Bachelor's degree or equivalent practical experience.
Nice to have: Completion of the online Google IT Support Professional Certificate program
Nice to have: Experience working within a data center or network operation center environment
Operations Technician responsible for installing, configuring, testing, troubleshooting and maintaining hardware and server software in Google data centers.
Responsibilities
Deploy and operate new data center infrastructure across projects or teams
Report issues and follow data center procedures to troubleshoot and diagnose moderately complex issues
Diagnose, repair, and perform preventative maintenance on equipment, servers, machines, and infrastructure
Work shifts to meet evolving business needs and operational schedules
Collaborate with partner teams to complete tasks and resolve defined problems
Requirements
Bachelor's degree or equivalent practical experience
Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes.
Responsibilities
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure timely resolution of technical issues and maintain service continuity.
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