- Sydney, New South Wales, Australia
- Hybrid
- Full-time · Director
- 15+ years
The Director, Digital Transformation Consulting is a high-impact role responsible for managing key aspects of the customer lifecycle, focused on strategic engagement and the co-development with the customer of strategic transformation initiatives pertinent to the Docusign platform.
Responsibilities
- Execute their team's vision and strategy and manage the overall performance of people and process to achieve the highest levels of engagement, growth and satisfaction for our customers
- Execute scalable processes and playbooks that drive the team's metrics forward
- Champion cross-functional initiatives to maximize customer adoption outcomes
- Partner closely with leaders from across the Docusign ecosystem, driving unified initiatives forward
- Serve as a customer escalation point for their team in customer engagements, protecting and enhancing customer trust
Requirements
- BA/BS degree
- Nice to have: top-tier management consultancy experience
- Nice to have: industry publication authoring
- Nice to have: speaking at major forums