Responsible for reviewing, certifying, and managing LC/MS data, maintaining instrumentation, troubleshooting equipment, and ensuring accurate data entry and quality control within the Mass Spec- Data Review team.
Responsibilities
Review and certify LC/MS data from instruments utilizing Analyst and Ascent software
Determine if data is acceptable or not and then upload results
Verify calibration, quality controls, and patient data up to and including result entry
Maintain, calibrate, and clean instrumentation; perform scheduled/routine maintenance and critical function checks on analytical equipment such as GC, GC-MS, HPLC, and UPLC-MS/MS
Diagnose and repair issues occurring in the above listed equipment; recognize significant changes in instrument function; troubleshoot as indicated
Requirements
Bachelor’s degree in a Chemical or Biological science, Clinical Laboratory Science or Medical Technology
Nice to have: 3 months or more of clinical laboratory testing experience
Lead the Clinical Services team in Japan, managing service engineers and specialists to deliver high‑quality technical support for LC/MS systems in clinical diagnostics, forensic, toxicology, and newborn screening.
Responsibilities
Manage and develop the Clinical Services team
Oversee performance management and technical skill development
Provide technical support to clinical diagnostics, forensic, toxicology, and newborn screening customers
Deliver customer support based on maintenance contracts and service plans
Handle customer complaints and escalation cases
Requirements
Bachelor's degree in Biochemistry, Chemistry, Physics, Engineering, or related field
Nice to have: Experience with Waters LC/MS systems
Nice to have: Service experience with LC/MS systems (especially UPLC-MS/MS) for 10+ years
Nice to have: Experience in clinical laboratories, hospitals, IVD labs, or forensic labs
Nice to have: Customer support experience in clinical diagnostics