Lead UX Researcher & Strategist responsible for driving user-centered design and research initiatives across digital products at Citi.
Responsibilities
Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
Pre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launch
Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
Partner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutions
Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
Lead the development and execution of connected customer engagement strategies across PharmaEssentia’s digital ecosystem.
Compensation
The expected salary range for this position based on greater Boston, MA location is $188,000 – $244,949.
Responsibilities
Develop and own the enterprise customer engagement framework across HCP and patient-facing digital touchpoints.
Design connected customer journeys informed by clinical alerts, HCP needs and objections, patient profiles, behavioral insights, and business priorities.
Translate customer and performance data into actionable engagement strategies, channel recommendations, and activation plans.
Define audience, message, channel, sequencing, and trigger strategies that create relevant and coordinated experiences.
Identify opportunities to improve engagement across owned, paid, and partner-enabled channels.
Requirements
Bachelor’s degree in marketing, business, digital strategy, customer experience, communications, design, or a related field
Lead end-to-end UX/UI design for complex enterprise applications and digital products, translating business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
Responsibilities
Lead end-to-end UX/UI design for complex enterprise applications and digital products.
Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.
Synthesize qualitative and quantitative findings into actionable design recommendations.
Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.
Requirements
Nice to have: Experience designing data-intensive enterprise applications
Nice to have: Experience designing AI-enabled, conversational, agentic, or decision-support experiences
Nice to have: Experience establishing or governing enterprise design systems
Nice to have: Experience mentoring designers or providing design leadership across multiple product teams
Nice to have: Familiarity with modern prototyping and collaborative design platforms
The Manager, UX/UI Researcher & Strategist, reporting to the Director, Digital Strategy and Engagement, provides leadership and oversight for user experience research and strategy within the Digital team in the Department of Communications, Marketing, and Public Affairs.
Compensation
Salary is commensurate with education, skills, and relevant experience.
Responsibilities
Lead UX research and strategy for complex digital projects, establishing appropriate research methods, experience strategies, usability approaches, mockups, deliverables, schedules, and quality standards in coordination with departmental leadership and project stakeholders.
Manage, mentor, and develop UX/UI team, including the Sr. UX/UI Strategist, providing strategic direction, coaching, feedback, workload guidance, and professional development; manage cross-functional dependencies and systems to ensure effective collaboration, alignment and delivery initiatives.
Plan and conduct qualitative and quantitative research and usability activities, including interviews, surveys, contextual inquiry, usability testing, card sorting, tree testing, and related methods; synthesize findings, analytics, behavioral data, and stakeholder input into actionable recommendations.
Develop and communicate UX deliverables, including research plans, personas, journeys, task flows, experience maps, site maps, information architectures, prototypes, wireframes, and strategic recommendations appropriate to project needs.
Attend discovery sessions and research workshops to identify user needs, business objectives, content requirements, technical constraints, and opportunities, and facilitate alignment among multidisciplinary project teams.
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