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Managing the recovery of technology delivered services from a disrupted state using incident prioritization, communication, and escalation techniques.

Responsibilities

Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
Provide workarounds/resolutions with Active participation in crisis calls.
Participate and contribute to implementing automations/new production support concepts in the team.
Ensure use of best practices are followed by complying with Group Compliance Policy.
Create batch plans and support weekend releases, raising production change orders, supporting the various testing activities related to the new implementations.

Skills

Java Level 1 and Level 2 production support Unix command line Shell scripting Python SQL Stored Procedures

Production Support Engineer

HSBC · Posted Nov 3, 2026

Open

Azcapotzalco, Ciudad de México, Mexico

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Production Support Engineer responsible for managing recovery of technology services, incident resolution, and process improvement.

Responsibilities

Manage recovery of disrupted technology services
Prioritize and communicate incidents
Provide workarounds and resolutions during crisis calls
Implement automation and new support concepts
Create batch plans and support weekend releases

Skills

Java Unix command line Shell scripting Python SQL Stored Procedures Oracle PL/SQL ServiceNow ITIL Jira Confluence Splunk AppDynamics Control M WebSphere Liberty Microservices

Benefits

Paid leave package
Flexible working
Professional development

See full job description

Production Support Engineer

HSBC · Posted Nov 3, 2026

Open

Azcapotzalco, Ciudad de México, Mexico

Apply with RefersoAI Apply on careers page

Responsible for managing the recovery of technology delivered services from a disrupted state, including incident prioritization, communication, escalation, and post-resolution problem management.

Responsibilities

Provide full scope of day‑to‑day Production Support service including resolution of live incidents and post‑resolution problem management activities
Provide workarounds/resolutions with active participation in crisis calls
Participate and contribute to implementing automations/new production support concepts
Ensure best practices are followed by complying with Group Compliance Policy
Create batch plans and support weekend releases, raising production change orders, supporting various testing activities related to new implementations

Skills

Java Unix command line Shell scripting Python SQL Oracle PL/SQL ServiceNow ITIL concepts Jira Confluence Splunk AppDynamics Control M WebSphere Liberty Microservices Kubernetes

Benefits

Paid leave package
Flexible working

See full job description

Senior Systems Engineer, Avionics

Senior Systems Engineer, Avionics

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Production Support Engineer

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Production Support Engineer

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Production Support Engineer

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Production Support Engineer

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Unix command line jobs

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Responsibilities

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