A hands-on research role focused on evaluating digital experiences through user interviews, usability testing, observational studies, and other research methods to help product teams make informed decisions about how the platform should work.
- Conduct UX research across Bask Health's merchant-facing and patient-facing software experiences
- Plan and execute usability studies for existing and proposed product features
- Conduct moderated user interviews to understand behaviors and usability challenges
- Support unmoderated usability testing and structured task evaluations
- Develop research plans, study objectives, and participant criteria
- 3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field
- Nice to have: Researching SaaS platforms or business software
- Nice to have: Merchant-facing dashboard evaluation
- Nice to have: E-commerce or direct-to-consumer product experience evaluation
- Nice to have: Healthcare or telehealth background
