- Remote, United States
- Remote
- Full-time
- $130K–$140K per year
- 8+ years
Human Centered Design & UX Analyst supporting digital health tools for the Department of Veterans Affairs.
Compensation
USD $130,000.00 - USD $140,000.00 /Yr.
Responsibilities
- Supports HCD and HFE studies and assessments using appropriate methods including interviews, focus groups, direct and indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person
- Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points, and translates findings into actionable recommendations
- Supports scheduling and coordination of clinical subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA lead
- Obtains participant consent for recording and ethnographic capture, and maintains accurate interview notes where participants decline recording
- Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-fidelity prototypes
Requirements
- Bachelor's degree
- Nice to have: Department of Veterans Affairs experience