- Milano, Lombardia, Italy
- Hybrid
- Full-time · Mid
- €28K–€33K per year
- 4+ years
Provide advanced technical support to customers, troubleshoot CDN platform issues, manage incidents, conduct root cause analysis, monitor services, maintain knowledge base, participate in 24/7 on‑call rotation, and drive process improvement.
Compensation
Salary Range: 28.000 - 33.000
Responsibilities
- Provide advanced technical support to customers, troubleshooting and resolving issues related to our CDN platform.
- Manage and resolve customer incidents, ensuring timely communication and resolution.
- Identify and analyze recurring issues, influencing solutions to prevent future occurrences.
- Conduct in-depth root cause analysis to determine the underlying cause of issues and help with the implementation of effective solutions.
- Monitor services, infrastructure, and alarms.
Requirements
- Nice to have: Python
- Nice to have: Bash