- Westhill, Alberta, Canada
- Associate
Provide first level support to customers using Visualsoft acquisition, processing and data display products, manage support queries, assist with documentation, and participate in customer support rota.
Responsibilities
- Provide first level support to customers using Visualsoft acquisition, processing and data display products
- Manage referrals of support queries to other members of the VisualSoft team
- Track support queries to ensure timely response times and detect FAQs
- Assist with product documentation and record keeping
- Occasionally attend client’s premises to consult or assist with the use of the VisualSoft suite
Requirements
- Secondary school qualifications
- Degree in an IT or survey related subject or similar
- Nice to have: Experience in the field of subsea survey
- Nice to have: Experience of customer support
- Nice to have: Experience in a helpdesk or support role