Desktop Support Engineer-ISG
IGT Solutions · Posted Nov 9, 2026
- Cape Town, Western Cape, South Africa
- On-site
- Entry
- 1–3 years
Provide Level 1 & Level 2 desktop support for contact centre agents and support staff, troubleshooting hardware, software, OS, network, and voice issues, managing incidents via ITSM tools, and maintaining system assets and documentation.
Responsibilities
- Provide Level 1 & Level 2 desktop support
- Troubleshoot hardware, software, OS, and network issues
- Support Windows desktops/laptops, thin clients, monitors, headsets, keyboards, and printers
- Perform user onboarding, offboarding, and workstation setup
- Support contact centre tools such as softphones, diallers, CRM systems, and WFM tools
Requirements
- Diploma or Degree in IT, Computer Science, or related field
- Nice to have: CompTIA A+
- Nice to have: CompTIA Network+
- Nice to have: ITIL Foundation
- Nice to have: Microsoft certifications