- St Paul, Minnesota, United States
- Senior
- 7+ years
Lead and manage customer engagement programs to elevate patient, family, employee, and community voice across the organization.
Responsibilities
- Lead Customer Engagement programs that advance a human-centered culture and integrate patient, family, employee, and community perspectives into operational and strategic decisions.
- Consult with operational leaders to define business needs, clarify learning objectives, and recommend appropriate customer feedback methods.
- Lead the planning, coordination, and facilitation of customer feedback activities, ensuring engagement is inclusive, structured, and aligned to actionable improvement opportunities.
- Facilitate feedback opportunities with non-English-speaking patients and families in partnership with interpreter services and operational teams.
- Develop and maintain Customer Engagement programs that prioritize operational and transformation requests, align feedback approaches to business needs, and support improvement across departments, service lines, and system initiatives.
Requirements
- Bachelor’s degree in business or healthcare related field or equivalent combination of experience and education.
- Nice to have: Healthcare compliance and regulatory experience
- Nice to have: Volgistics Database
- Nice to have: SharePoint
- Nice to have: HealthCare